BEFORE YOU SELF-SCHEDULE

A Two-Minute Read, Then You're Set.

Online scheduling is fast and convenient because it skips the phone call… but that also means you're essentially playing the front desk. And there are things you need to know.

Already know the rules?
Skip the read and go right to scheduling.
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Short Version: Booking online means you're the one picking the visit type, checking your insurance, and confirming the time works — so if one of those turns out wrong… it's on you.

Here Are The Common Mistakes.

1 · Pick The Visit Type That's Actually You

Two common mistakes both come down to the same thing — booking a visit type that isn't really yours.

A New Patient visit runs longer because it includes a real exam, your history, and building your actual plan — not just cracking a joint.

What It Costs: That mix-up eats roughly 40 extra minutes of the doctor's time — time that two or more other patients could have been seen instead.
A Full Chiro OV — AKA — Chiropractic Office Visit, which includes therapies, runs roughly twice as long as an adjustment-only.

Bottom Line: Switching between the two at the time of your visit isn't guaranteed either way — it comes down to the doctor's call and the time actually available that day, not the patient's.
2 · Check That We're In-Network Before You Book

Insurance cards, portals, and phone reps get this wrong constantly, and we understand that's not really your fault when it happens. But "my insurance said I was in-network" isn't something we can undo once you've been seen — the visit already happened.

Where To Actually Check: Our own Health Insurance Page lists exactly who we're in-network with — faster and more reliable than calling your insurer.
3 · Don't Overlap Massage & Chiropractic

A lot of places sell you an "hour massage" that's really about 50 minutes once you account for getting settled and wrapping up. Ours isn't — a 60-minute massage is 60 real hands-on minutes, front to back. That's on purpose, and it's a good thing — but it also means there's a real buffer built in before and after it. If you book your next visit right up against the massage's end time without knowing that, you'll still be on the table when your other appointment starts.

Rule Of Thumb: Leave at least 20 minutes after the massage ends (or begins).

Example: If your 60-minute massage starts at 1:00, schedule the Chiropractic appointment after 2:20.

Please note the doctor can run 5–10 minutes behind on a busy day…
It's sometimes safer to leave 30 minutes, just in case.
The 24-Hour Cancellation Policy

Cancel or reschedule with at least 24 hours' notice and there's no charge at all — easy, no hard feelings. Inside 24 hours, the slot is already ours to have kept open for someone else, so it's charged in full.

No Exceptions — Cancellation inside 24 hours is nonrefundable. Please don't leave us a voicemail expecting that to change things.

That being said, tell us what happened…
A work emergency, a sick kid, car trouble, whatever it is — let us know, and we'll note the real reason on your file. It's still charged, but it's not the same as silence — or, as we call it, a no-call, no-show.

You Graduated.

You read everything… we hope.
So we're confident you know the rules —
all that's left is picking your time.

Continue To Scheduling →
Questions before you book?
Text or leave a message at (610) 750-9814 and we'll get right back to you.